Precautions:1. Please clean the inside and outside carefully before use, and rinse the outer wall with water before heating;2. When using an open flame for heating, use a slow flame (the flame does not exceed the contour of the bottom of the pot) for preheating for more than one minute;3. Please keep the flame higher than the water level in the pot to ensure the service life;4. This product will not burn and dry under an open flame;5. Ensure that the glass pot is placed continuously during the heating process;6. When cooking starchy and viscous ingredients, please keep them mixed. If you want to cook ingredients in the pot, stop the cooking process immediately. Before you continue to use the glass dish, please clean all food adhering to the glass. (Stick the ingredients on the pot and the starch paste pot, which is equivalent to the principle of dry cooking);7. If you encounter a sticky pot, you need to immerse it in water first, and then clean it;

Both domestic and international orders are accepted. Package is calculated on the weight or the price of the products you add to your shopping bag determines. When you receive your order confirmation you will should also receive  a tracking number with a link and can check the status of your order.

After a 3 day processing period, orders are shipped out.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customer's are responsible for  paying the item's return shipping costs.

To start a return, you can contact us at sales@cook-lux.com

 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@cook-lux.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@cook-lux.com